Terms & Conditions

As a Customer, you choose a ticket from the listings on the Website and, when you have found the ticket (s) you want at the right price, you click to buy that ticket (s), enter and confirm your credit or debit card information and confirm the purchase of the ticket (s).

Event tickets are purchased in a free and fluctuating market where prices may change at any time. Only when you have completed a transaction by clause 3.4 below is that transaction concluded at that price. Ticket prices are always set by our trusted suppliers and can be above or below the face value. Ticket prices are usually set at a level which exceeds their original "face value". Tixtransfer does not set the ticket prices; the price advertised at the time of purchase is based on a service fee for obtaining the premium ticket for the customer from its international ticket agents. Please note that prices can change daily until a contract is formed with us. Tixtransfer does not hold any responsibility for a late contract being formed with the Company. Some tickets are sold at 0 (nil) value of the ticket but carry service fee premiums as the Customers are paying Tixtransfer a service fee to obtain the ticket from its international ticket network on their behalf.

At the time of booking, the client expressly accepts the difference in price over the face value of the tickets, due to changes in supply and demand, the degree of difficulty, the cost of obtaining and most importantly the cost involved in servicing and delivering the tickets to the client's position. Tixtransfer prices will be different from the prices that may be specified on the actual ticket and the client cannot derive any rights from these. Once payment has been done, the order would have been confirmed and no price change will occur after payment has been done at the price published at the time of booking.

Tours and activities prices are set by the tour operator/supplier and are subject to the terms and conditions of the tour operator/supplier.

You may be charged processing and other fees such as delivery charges which will be displayed on the screen, before your binding commitment to purchase is made. Tixtransfer will not be liable for any credit card or bank charges.

You may send us a ticket request if no tickets are available for your chosen event. A request fee is payable upon the successful submission of the ticket request. Once you have received an offer for your requested event Ticket, the fee will be subtracted from the final amount if you wish to proceed with the Offer. If you decide not to proceed with the quoted price, thenTixtransfer will consider services rendered, and no refund of fees will be applicable.

100% full payment must be received and verified by us to guarantee that a ticket purchase transaction has occurred. Accepted forms of online payment include credit cards and debit cards. All ticket prices are based on the Event Country Currency which is displayed on www.tixtransfer.com the currency converter available on the website is a simple tool to give customers an approximate value in their local currency. Tixtransfer will not be responsible for bank charges or fees applied by the customers’ credit card or bank; it is only for approximate guidelines and may differ slightly from what the customers are charged due to the fluctuating conversion rates. Ticket prices are guaranteed only when an order is placed and payment is received.

A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, do not assume your order has not gone through; instead please send us a WhatsApp message at +447498070285 to request another confirmation email. We are not responsible for any internet connection errors experienced while making an online booking or for problems related to the Card Issuing Bank. If you have not received an order confirmation email, it is your responsibility to contact our offices to verify your online booking before making another booking. All orders once confirmed are final with no exchange or refunds permitted.

Your confirmation email will include details of the tickets or services you have purchased, corresponding to the description of the tickets or services on the Website at the point of sale. Please note that failure to provide the correct name, address and delivery details could lead to failed or refused delivery or your ability to collect tickets or ticket packages. If you fail to provide the correct name, address and delivery details this is at your own risk and Tixtransfer takes no responsibility and is not liable for your failure to gain access to events arising therefrom.

The status "Pending Confirmation" on an order indicates that our finance team is currently in the process of verifying the transaction. This verification is a standard procedure undertaken for safety reasons, ensuring the security of all transactions. Once an order has been placed it cannot be modified, cancelled or exchanged.

Typically, our team verifies sales instantly, but in some cases, this process may take up to 12 hours. Once the verification is complete, we will promptly send you a sale confirmation via email.

In the event that there is an issue with the buyer's payment, we will cancel the sale and notify you via email regarding the rejected sale.

While we try and ensure that all listings on the Website are accurate, technical errors may occur. If we discover that an error has occurred which has resulted in an incorrectly confirmed order Tixtransfer will inform you as soon as possible and reserves the right to cancel your order. Where it is possible we will give you the option of reconfirming your order with the correct details or cancelling your order for a full refund. If we are unable to contact you, you agree that we may treat the order as cancelled without any liability to us.

Tixtransfer reserves the right to cancel any booking at any time and will refund the full payment of tickets/services purchased to the customer in the unlikely event that Tixtransfer is unable to provide its customers with the requested tickets/service. Tixtransfer is not liable for any other charges such as hotel or flight changes due to the cancellation of event tickets or services.

Events are sometimes postponed or cancelled completely. Event dates and times are usually printed on the tickets and are not usually subject to change but in some cases can. You must check with the event venue or local media to ensure that you arrive at the correct time and on the correct date. If an event is rescheduled, tickets will often be valid for the new date and you will not in any circumstances be entitled to a refund for a re-scheduled event. Please be aware that on occasion an event organizer may at their discretion or owing to production changes opt to withdraw a seating location and supply an alternative. Tixtransfer cannot be held liable for this change if you are unhappy with the alternate ticket(s). In the event of a date/time change related to football events, bookings for football services/tickets purchased and confirmed, are non-refundable or cannot be exchanged for another fixture different than the rescheduled event.

All ticket purchases on our Website are final and no refund or exchanges will be given unless the event is cancelled entirely and the original event organizers offer Customers a refund for their tickets (excluding football matches which cannot be refunded in all cases). If the organizers of the event do offer a refund in the event of a cancellation, to be entitled to a refund you must send to us (via a secure and traceable courier service) the original tickets purchased via the Website and within the time frame communicated to you by us. In that case, only the original face value of the ticket will be refunded as services of obtaining the tickets by Tixtransfer would have been filled as the customers are also purchasing Tixtransfer’s service represented by the effort of the staff to acquire premium tickets from its International Agents. Some Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, duplicated or destroyed tickets. In that case, only the original face value of the ticket will be refunded. In no event will delivery and service fees be refunded. Tixtransfer will not be liable for travel or any other expenses that Customers incur in connection with a cancelled or rescheduled event.

All events and times are subject to change, it is up to the Customer to check local listings for any updates.Tixtransfer is not responsible for partial performances, or venue, date, or time changes. No refunds will be issued in these instances nor will Tixtransfer be liable for any costs arising from these changes such as travel and accommodation costs.

All queries relating to tickets purchased via Tixtransfer must be directed to Tixtransfer’s Customer Services department AND NOT the relevant venue or promoter. However, if you breach the applicable ticket, promoter or venue terms and conditions or you direct any queries relating to the tickets to the venue or promoter rather than Tixtransfer and as a result, are not able to gain entry to the event or if tickets have been cancelled as a result of your communications, then you shall not be entitled to receive any refund. Tixtransfer is not responsible if the venue or promoters refuse the Customer’s entry even if having a valid ticket. In this case, no refunds will be given under any circumstances and Tixtransfer shall not be held responsible for any other expenses about the booking such as travel, accommodation etc. It Is common for someone else's name to be on all tickets being purchased on this site, this includes but is not limited to football, concert, festivals, fashion week shows, movie premiers, and firework tickets. The name you see printed on the tickets are typically the name of the original purchasers.Tixtransfer only obtains tickets through its ticket network that are authentic, that have not been duplicated or tickets that have not been reported stolen. Please note it cannot guarantee this but in the unlikely event of an invalid ticket, a full refund of the ticket’s face value will be offered only, the difference in amount will be for services paid in obtaining the tickets for you. Tixtransfer shall not hold any responsibility for other expenses related to the booking such as travel, and accommodation. If the Customer was prohibited to enter the venue due to reasons not about the validity of the ticket. If the ticket was invalid, Customers need to contact Tixtransfer immediately (as our agents might be able to replace the ticket on the spot) and present proof of the invalid ticket. If the invalid ticket could not be replaced at the same time of the event, and only after examining the proof given to Tixtransfer, a full ticket refund (Face Value only) is applied.

In certain cases, exact seat locations may be substituted by sellers with equal or better seat locations only. If Tixtransfer is unable to supply its customers with the exact ticket/service ordered, Tixtransfer will upgrade the tickets to the next available category with no extra cost.

In the unlikely scenario where a seller issues a downgraded ticket, a maximum refund of 25% of the ticket cost will be issued to the buyer's payment method. This refund will be based on the ticket price paid at the time of purchase and will exclude any service fees.